Effective Date: December 21, 2024
Introduction
At REPLICIAO LLC, we are committed to providing quality service to our retail partners. In the event of a dispute arising from our business relationship, we encourage open communication and the resolution of issues in a fair and amicable manner. This Dispute Resolution Policy outlines the procedures for resolving disputes, including mediation and arbitration, in compliance with applicable U.S. laws.
Dispute Resolution Process
- Initial Communication:
- If you have a dispute with REPLICIAO LLC, please contact us first at admin@repliciao.com or by phone at +1 (575) 240-5795. We will make every effort to resolve your concerns informally.
- Formal Notification:
- If the issue is not resolved through initial communication, you may submit a formal written notice of the dispute to REPLICIAO LLC at the address listed above. This notice should include:
- A description of the dispute
- The specific relief sought
- Any supporting documentation
- If the issue is not resolved through initial communication, you may submit a formal written notice of the dispute to REPLICIAO LLC at the address listed above. This notice should include:
- Mediation:
- If the dispute remains unresolved after 30 days from the receipt of the formal notice, either party may request mediation. Mediation will be conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon mediation service.
- The mediation shall take place in Albuquerque, New Mexico, unless otherwise agreed by both parties.
- Arbitration:
- If the dispute is not resolved through mediation within 60 days of the mediation request, either party may submit the dispute to binding arbitration. The arbitration will be conducted by the AAA in accordance with its Commercial Arbitration Rules.
- The arbitration shall take place in Albuquerque, New Mexico, and the decision of the arbitrator(s) shall be final and binding on both parties.
- Each party shall bear its own costs and expenses of arbitration, including attorneys’ fees, unless the arbitrator determines otherwise.
Governing Law
This Dispute Resolution Policy shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law principles. Any legal action or proceeding arising under this policy shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico.
Conclusion
REPLICIAO LLC is dedicated to resolving disputes effectively and efficiently. We encourage our retail partners to engage in the dispute resolution process outlined above to achieve a satisfactory resolution. Should you have any questions regarding this policy, please feel free to reach out to us at the contact information provided.